Frequently Asked Questions
Can I transport my pet in the vehicle?
Yes, you can transport your pet as long as it is in a cage.
Do your vehicles have baby seats for infants?
Yes, we can add a baby seat to our vehicles for an additional fee when requested.
Can you pick up from any address at any time?
We pick you up at the requested time and from the address you specify.
Do you have service within Istanbul?
Yes, we offer transfer services within Istanbul. Additionally, we also provide optional chauffeur-driven car rental services.
Do you provide welcome services at the airport?
Yes, we have a welcome team available 24/7 at airports.
How and until when can I cancel my reservation?
You can cancel your reservation free of charge up to 4 hours before the transfer time.
How can I find my driver at the airport pickup point?
After meeting our welcome team at the airport, they will accompany you to your vehicle.
How can I know if my reservation has been confirmed?
After your reservation is completed, you will receive a reservation confirmation on your mobile phone or email address.