Frequently Asked Questions

After you have completed your booking, you will soon receive a confirmation e-mail, containing your reservation details. Please check it and contact us in case there is any mistaken detail that needs to be corrected. VIP Airport Transfers cannot be held responsible for errors in service due to incorrect information provided at time of booking.

After finishing the passport control procedures and getting your luggage, please look for your name written on a sign at the arrival exit. If for any reason, you are unable to find your name, please call our Operation Director Mr. Ilker +90 (542) 529 35 87 while you are still at the exit.

The booking procedure will automatically calculate an approximate collection time for your departure, so when booking, please make sure that you entered the exact flight departure time. In case you want to change your pick up time, please send us the new pick up time and your reservation will be updated your accordingly.

Yes. We provide door to door private transfer service. So we will transfer you to the door of your hotel or accommodation address. Please note that there are some occasions such as road closures it may not be possible. In that case, you will be dropped and collected from the nearest accessible point.

If your journey details change prior to departure, simply give us a call or email us at with your new details and your booking will be updated accordingly. Please note that some changes in the original booking may cause an increase in price if new journey involves a change in number of passengers, the airport, the destination etc.

If your flight is delayed, early or cancelled, please call the telephone number on your booking voucher. If you are travelling on a connecting flight, and the first flight is delayed, early or cancelled, you need to advise of your new arrival details to ensure we are informed and able to reschedule your transport. Failure to advise of cancelled or rescheduled flights may result in transport being provided according to original details on the booking. In this instance, Vip Airport Transfer cannot be held responsible, and no refund is possible.

If you miss your flight, you should call the telephone number shown on your booking voucher and let us know. In that case, if you have made the payment by credit card, we secure that service to be used for another date or you can ask for a full refund.

You may cancel your booking up to 4 hours before the transfer time by e-mailing to . In case the transfer is paid in advance via PayPal, your payment will be refunded without a penalty. If the cancellation will be made less than 4 hours before your transfer time, no refund will be given.

Yes. Please contact us and provide your hotel transfer details.

We can do tours and large itinerary bookings. Please contact us about more information

Yes. Please let us know the number of the pick up/drop off locations and the exact addresses in advance. Additional charge will be applied accordingly.

No. Smoking is not allowed in our vehicles.

You can either make a cash payment, credit card payment option.

We do hold full public liability insurance. However, we recommend that you hold a valid insurance policy for the duration of your trip.